Support

Questions, problems or ideas? Write to me and I'll get back to you.

Common questions

Where are my notes?

In Olnira's folder in iCloud Drive, which shows up as iCloud Drive › Olnira in the Finder and in the Files app. If iCloud Drive is off, they're kept on your device. On the Mac you can pick another folder in Settings › Location, but only the iCloud folder syncs with the iPhone.

My notes don't open on a new device

The key that opens your notes reaches your other devices through iCloud Keychain. Check that iCloud Keychain (Passwords) is on in your iCloud settings, and give it a few minutes. If it still doesn't arrive, choose Use Recovery Key and enter your recovery key.

Where do I find my recovery key?

In Settings › Encryption › Copy Recovery Key. Keep it somewhere safe, like a password manager: it's what opens your notes if iCloud Keychain is turned off or reset.

I forgot the password for confidential notes

It can't be recovered, because it's never stored anywhere. If Face ID or Touch ID still opens your confidential notes on one of your devices, choose I don't remember it when Olnira asks for the password, and set a new one.

A note says “Conflict copy”

If the same lines of a note were changed on two devices before they synced, Olnira keeps your text in the note and saves the other version next to it as a conflict copy. Compare the two, keep what you want, and delete the copy.

How do I take my notes elsewhere?

On the Mac, choose File › Export All as Markdown…; on the iPhone, it's in Settings. You get plain Markdown files with their pictures, readable by any app. A single note can also be exported as a PDF: on the Mac, with File › Export as PDF…; on the iPhone, with the share button at the top of the note.

Can I bring notes from another app?

Export them from that app as Markdown files and put them in Olnira's folder in iCloud Drive. Olnira encrypts each one, keeping its dates, and moves the original to the Trash.

What do I need?

An iPhone with iOS 17 or later, or a Mac with macOS 14 or later. Syncing between them needs iCloud Drive.